Enhance the in-store loyalty program experience In 2021, a loyalty program was launched that allows customers to earn points for in-store purchases and redeem them for selected products. Currently, there are over 12.000 subscribers. Frictions arise during the in-store...
Tools to enhance the customer service experience This focus of action seeks to improve the customer service experience in digital channels throughout the entire customer journey. The goal is to reduce friction in the interactions that customers must go through to...
Convenience store intelligence for Pronto sales team The company has a B2B business model called Pronto, which uses its distribution and wholesale purchasing channels to supply small convenience stores (known as “changarros”). The sales-advisors are...
Monitoring and Management of Mobile Assets Important non-alcoholic beverage bottler and distributor in Mexico with national coverage. It has over 250 distribution centers (DC) and a fleet of over 11,000 distribution assets. The company has an extensive network of...
Inventory Count in Distribution Centers Important non-alcoholic beverage bottler and distributor in Mexico with national coverage. It has over 250 distribution centers (DC) and a fleet of over 11,000 distribution assets. The company has an extensive network of...
