Tools to enhance Customer Service Experience

(Aplication closed)

Kölbi is a telecommunication company offering fixed and mobile communication, and internet services in Costa Rica. Kolbi services targets customers, households, and companies, and Today, they are looking for the best innovative startups in the world that can respond to their challenges.

What are we looking for?

This topic seeks to find tools to improve the way we deal with our customers through different channels, both analog and digital.  

We are looking for solutions that can streamline and automate the responses to customers, improve workers’ efficiency, guide them to make better decisions when interacting with customers.

The solutions presented must help us to reduce the number of complaints received by the customer service team and to improve customer satisfaction.

Here we present some questions that will allow you to broaden your vision regarding different issues associated with the challenge. Your solution doesn’t need to solve all the variables, they are inspiring questions:

  • How could we simplify the way customers are supported through digital channels?
  • How could we speed up the resolution of our customer’s problems?
  • How could we reduce the numbers of interactions/steps when a process is carried out?
  • How could we give an excellent service experience that allows us to improve our client’s evaluation of our service?
  • How could we standardize the protocols and service flows to support in the same way in the different channels (digital or analog)?
  • How could we enhance the different channels of communication with our customers?
  • How could we improve the support our agents give to customers?


Some general concepts regarding to possible solutions:

#Customer Intelligence

#Business Analytics

#Customer experience

You can apply directly or in case of doubt you can schedule a meeting